PaperlessPANapp.com believes in providing first class customer service to applicants and so we have reasonable cancellation and refund policy.
Refunds are issued to customers online to same source payment method only. We complete the refund process within 7 working of receiving a request from the customer.
Applicants are eligible for a full or partial refund based on the stage of processing at which the cancellation request is made.
If documents are not reviewed by our Team and no OTP is sent for further PAN process then 100% (minus payment gateway charges) of paid amount is refundable.
If documents are reviewed by our Team and our team communicates to applicant via email/whatsapp/call for further OTP process then 50% (minus payment gateway charges) of paid amount is refundable.
If documents are reviewed by our Team and OTP process is also completed then no amount is refundable.
If a cancellation request is received after PAN documents have been submitted to government officials, no refund will be issued.
We do not sell any products. Customers who have fully utilised our expert consulting services will not be eligible for a refund. Our professionals have already spent their time, expertise and resources reviewing and verifying the supporting documents. As a result, no payment will be refunded after the consulting services have been consumed.
Within six months following the payment date, applicants are eligible to utilize services from PaperlessPANapp.com. Applicants are requested to submit the necessary documents within the service validity time in order to start the PAN card application procedure.